We will gladly accept the return of products that are:
- Defective due to defects in manufacturing and/or workmanship.
- Fulfillment mistakes that may be made on our behalf, which result in the shipment of incorrect products to you.
All other returns will be subject to a 25% restocking fee and must be returned unused, complete and suitable for resale.
- A restocking fee is a charge of 25% of the original purchase price applied to the product(s) purchased directly from solarthermal.com and that are returned within the 30-day return policy.
- Restocking fees are not applied when a product is returned due to a defect.
- Costs of shipping are the sole responsibility of the buyer.
- Shipping and handling charges are not refundable.